I want to send a note of appreciation for the round trip ride my wife and I received from one of your drivers to and from Sky Harbor for our trip to Hawaii. Not only was he on time...he is 15 minutes early, which really relieves the anxiety of whether we are going to make our flight, as we live quite some way from the airport.
On the trip back, we were tired, arriving at just before midnight last night. Again, a little concerned that the connection would be successful having been taken to the airport, but never from the airport. Our concerns were quickly evaporated, as upon landing, there was a voice mail on my phone from your driver, assuring me that he had checked on the flight arrival, had it covered and would see us upon landing. At the baggage claim, here comes a text, letting us know he was at the airport and would pick us up at Door 7 as soon as I gave him the "go", upon securing our luggage. We were not outside of the terminal two minutes, when he came rolling up, doors open and loading our luggage, asking us how the trip went.
I have no idea how your system works or how many people you employ in providing personalized car service. But I can tell you that as long as we are treated like this, I will be a customer and never even consider another service. His attention to detail, congenial, drives extremely safely (a big one for my wife) and communicates in an efficient manner in pre-pickup via cell phone and a crack up during the ride itself. He even remembered things said in conversation during our trip home on 1-11-11 that were discussed when he took us to the airport on 1-1-11, ten days earlier. That is personal service beyond what we could expect.
Thanks for your service and thanks for having such reliable, professional drivers!